payroll error bug
Using the web browser with the online file, an employees data gets wiped when you click on their file.
Is there any way this can be fixed going forward?
Forum Discussion
Hi sergroup,
Welcome to the Community Forum! It's great to have you join us.
I understand how concerning it is to experience data loss, and I'm here to help you resolve this. To assist with your concern, it seems like applying a fixed script to your file might be the way to go. To get this rolling, could you please confirm the last four digits of your serial number and the company file ID number (you'll find this in Help >> About MYOB AccountRight)?
Looking forward to assisting you further.
Cheers,
Princess
Hi Community -
Problem still not fixed, it occurs over 2 payroll files. MYOB have logged in about 20 times, about 100 phone calls and say its a software bug that's hard coded and not easily fixable. We are unable to be stp compliant (as it wipes employee's data) so we have had to inform ATO of MYOB's Bugs.
We not have 4 active case files, myob has access to our system online and its been over 9 months.
Does anybody else have this problem? I would like to hear from other businesses, not really from MYOB saying they are looking into. How did you overcome it?
TBH if I have to start again ill go to zero however it only occurs on 2 of my 7 payroll files.
Matt
