payroll error bug

Hi sergroup,

Welcome to the Community Forum! It's great to have you join us.

I understand how concerning it is to experience data loss, and I'm here to help you resolve this. To assist with your concern, it seems like applying a fixed script to your file might be the way to go. To get this rolling, could you please confirm the last four digits of your serial number and the company file ID number (you'll find this in Help >> About MYOB AccountRight)? 

Looking forward to assisting you further.

Cheers,

Princess

Hi - Please apply your bug fixes.

last four digits are

6112

Regrds,

Matt

Hi sergroup,

Thank you for sharing the information. Could you please verify the Company File ID? You can find it under Help >> About MYOB AccountRight. Thank you!

Looking forward to your response.
Regards,
Earl

19 and 20 both have the bug

Hi sergroup,

Thank you for sharing the information. I've successfully executed an online script on your file that should resolve this issue. If you have any more questions, please feel free to start a new post, and we'll be glad to help you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Hi - 

Error is still occuring and their is no change.

Staff still have a blank data when online.

Can you please try again or find another solution asap.

Matt

Hi sergroup,

My apologies. Could I ask if you sent an email to the employee to update their details? Thank you.

Looking forward to your response.

Regards,
Earl

No and this happens for all employees.

log in and take a look.

M 

Hi sergroup,

I'm sorry to hear that. We've implemented some backend changes that should resolve the issue. If the problem persists, we recommend creating a support case in my.account for further investigation. Additionally, you can try using our virtual assistant MOCA, which is designed to address complex issues like this. Feel free to engage with MOCA through myob.com/support for any queries or assistance you may require. If MOCA is unable to provide the help you need, our live chat team is available to pick up where MOCA left off.

Regards,
Earl

Hi Community - 

Problem still not fixed, it occurs over 2 payroll files.  MYOB have logged in about 20 times, about 100 phone calls and say its a software bug that's hard coded and not easily fixable.  We are unable to be stp compliant (as it wipes employee's data) so we have had to inform ATO of MYOB's Bugs.

We not have 4 active case files, myob has access to our system online and its been over 9 months.

Does anybody else have this problem?  I would like to hear from other businesses, not really from MYOB saying they are looking into.  How did you overcome it?

TBH if I have to start again ill go to zero however it only occurs on 2 of my 7 payroll files.

Matt