payroll error bug
Using the web browser with the online file, an employees data gets wiped when you click on their file. Is there any way this can be fixed going forward?
Forum Discussion
Hi -
Error is still occuring and their is no change.
Staff still have a blank data when online.
Can you please try again or find another solution asap.
Matt
Hi sergroup,
My apologies. Could I ask if you sent an email to the employee to update their details? Thank you.
Looking forward to your response.
Regards,
Earl
No and this happens for all employees.
log in and take a look.
M
Hi sergroup,
I'm sorry to hear that. We've implemented some backend changes that should resolve the issue. If the problem persists, we recommend creating a support case in my.account for further investigation. Additionally, you can try using our virtual assistant MOCA, which is designed to address complex issues like this. Feel free to engage with MOCA through myob.com/support for any queries or assistance you may require. If MOCA is unable to provide the help you need, our live chat team is available to pick up where MOCA left off.
Regards,
Earl
