Forum Discussion

sergroup's avatar
sergroup
Contributing User
1 year ago

payroll error bug

Using the web browser with the online file, an employees data gets wiped when you click on their file.   Is there any way this can be fixed going forward?  
sergroup's avatar
sergroup
Contributing User
1 year ago

19 and 20 both have the bug

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi sergroup,

Thank you for sharing the information. I've successfully executed an online script on your file that should resolve this issue. If you have any more questions, please feel free to start a new post, and we'll be glad to help you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

  • sergroup's avatar
    sergroup
    Contributing User
    1 year ago

    Hi - 

    Error is still occuring and their is no change.

     

    Staff still have a blank data when online.

     

    Can you please try again or find another solution asap.

     

    Matt

     

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi sergroup,

      My apologies. Could I ask if you sent an email to the employee to update their details? Thank you.


      Looking forward to your response.

      Regards,
      Earl

      • sergroup's avatar
        sergroup
        Contributing User
        1 year ago

        No and this happens for all employees.

         

        log in and take a look.

         

        M 

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