Forum Discussion

sergroup's avatar
sergroup
Contributing User
9 months ago

payroll error bug

Using the web browser with the online file, an employees data gets wiped when you click on their file.   Is there any way this can be fixed going forward?  
sergroup's avatar
sergroup
Contributing User
6 months ago

Hi Community - 

 

Problem still not fixed, it occurs over 2 payroll files.  MYOB have logged in about 20 times, about 100 phone calls and say its a software bug that's hard coded and not easily fixable.  We are unable to be stp compliant (as it wipes employee's data) so we have had to inform ATO of MYOB's Bugs.

 

We not have 4 active case files, myob has access to our system online and its been over 9 months.

 

Does anybody else have this problem?  I would like to hear from other businesses, not really from MYOB saying they are looking into.  How did you overcome it?

 

TBH if I have to start again ill go to zero however it only occurs on 2 of my 7 payroll files.

 

Matt

 

 

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