Forum Discussion
Hey Zappy
We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.
Cheers, Amanda.
Still hasnt been fixed
For goodness sakes
How long should this take?
Also, your tech support staff dont know about this issue
Im on the phone to New Zealand right now.
Ive been on hold for 38 minutes
Zappy
- rach25 years agoExperienced User
Hi Steven,
I have started to get this error message now.
Then it says year closed and then i try to close the next year and the process starts again.
Thanks, Rachel
- Steven_M5 years agoFormer Staff
Hi rach2
Thank you for those screenshots
We do need to look at arranging for a script to be run over the company file. To arrange for that can you confirm the following information:
- Where the company file is stored i.e. online or local?
- What the LAST FOUR DIGITS of the serial number is? - Setup>>Company Information
- What is the company file ID? - Help>>About AccountRight
- What is the conversion month listed in Setup>>Company Information? To the best of your knowledge, is that the conversion month that the company file was set up with?
- rach25 years agoExperienced User
Hi Steven,
File is on line
7097
file ID 1
Conversion Month July 2019
Thank you, Rachel
- 4 years ago
I have the same issue. Any tips for solution?
- Steven_M4 years agoFormer Staff
Hi OliverAva
It is likely that we do need to arrange for the same script to be run over the company file for you. So we can look at going down that path would you mind confirming the following information:With the Setup>>Company Information window:
- The conversion month
- The current financial year
- The last month in financial year
The date range of the report you are needing to run
In case we do need to look at arranging for that script to be run:
- Where the company file is stored i.e. online or local
- What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
- What is the company file ID - Help>>About AccountRight
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