Hi Ensight
Sorry to hear you've had this experience. If you've checked the membership number entered in the employee card is correct the next thing to check is the correct super fund has been selected. Some super funds have similar names so try searching for the fund's SPIN/USI as this is unique to the super fund.
The help article, Troubleshooting super payments, has detailed information on resolving these errrors.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey_H
Yes the fund's SPIN/USI is all correct.
I have attached the super information that the employee sent me.
*Screenshot removed by MYOB Moderator as it contained sensitive information ^TH
Note: All personal details were removed, don't know why it was deleted.
Hi Ensight
Can you please send me the following information in a private message:
Hi Tracey, I'm also having this issue, checked and rechecked the fund and details, it is also the ATO stapled super fund for this employee. It will not process and I have the same error message as the OP.
Please help!
Keira
