Forum Discussion

Ronette's avatar
Ronette
3 years ago

Client paid random payroll amount now the feeds don't match

Client was in a hurry and just processed a random amount to one of the staff as I hadn't processed the payroll.  How do I match up/allocate the amounts so that they go to the correct accounts.

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Ronette 

     

    Thanks for your post. You will need to process a pay for the amount that was actually paid. Then process an adjustment pay for the underpaid or overpaid amount.

     

    This help article has instructions for handling overpayments and underpayments: Fixing a payroll overpayment or underpayment 

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Ronette 

     

    Thanks for your post. You will need to process a pay for the amount that was actually paid. Then process an adjustment pay for the underpaid or overpaid amount.

     

    This help article has instructions for handling overpayments and underpayments: Fixing a payroll overpayment or underpayment 

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Ronette's avatar
      Ronette
      3 years ago

      How does that work for STP reporting?  I've already submitted the files to the ATO.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi Ronette 

         

        STP updates the YTD amounts each time a report is sent and each report overrides the previous one. So if you need to reverse and reprocess a pay, the YTD amounts are updated in AccountRight and in STP.

         

        You can check the YTD amounts reported through STP are correct by comparing the AccountRight reports with the YTD verification report.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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