Same issue here.
Spent 8 hours yesterday with tech support with no resolution.
Hi Everyone
To assist our teams investigate this can you please provide the following information:
Hi Tracey,
Thanks for your reply.
Hope this helps. Thanks
Hi Everyone
Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.
Please let me know if you need further help.
This still doesn't work. I was logged in as administrator and gave myself access to all reports and still couldn't see my old custom reports.
Thank you for your Post we are facing the same issues, hence voicing our dislike to this update like many others have.
In particlar the Administrator should have access to all reports. Also the office person should have access to custom sales / purchasing custom reports however this is no longer the case, why?
this is causing a lot of frustration and loss of valuable time & information, please rectify this issue urgently and perhaps in the meantime you can let us know how we can obtain the information, even if it is just the Administrators that are been given access across the board. Happy to provide more information if required.
thank you for your help MYOB Team.
thank you.
Iris Ewing
Hello MYOB Team
please find below our answers to our questions.
The administrator (with full perission to everything) and the office account with permission to banking / sales & purchasing cannot see the customised reports which were created. Also we can create a new report and save it but are unable to view / run it.
last FOUR digits of the serial number: 0027 Company File ID: 3
thank you for looking into this for us.
Regards
Iris Ewing
Hi RandIEwing
We have identified that with AccountRight 2022.10 users would need to have access to the base report that the custom report originated from to have access to that custom report. For example, if the user needs access to a custom Customer-- Sales [Customer Summary] report they would need access to the Sales section in the Index to Reports. You can review a user's level of access through the Setup>>User Access window.
Then how do we go back to the previous version?
What a ridiculous upgrade path to take.
I have staff that used to simply balance the EFTPOS takings at the end of the day with the undeposited funds, now I have to give them access to my entire business financials.
Hello MYOB Team
We are grateful that we can now view and recreate critical report data to manage our company. And we have access to the recently prepared reports. Thank you.
Hello MYOB Community not sure where / how the reporting issue was fixed but you could try to answer the following questions to the MYOB Team.
last FOUR digits of the serial number: Company File ID:
Thanks again,
Iris Ewing
Hello Iris,
As far as my software here goes there has been no change and MYOB still haven't posted a fix nor updated the software or told us how we can roll back to the working version prior.
MYOB:
If I am incorrect and a fix has been made can you please advise?
