Forum Discussion

Trav9999's avatar
Trav9999
Experienced Cover User
2 years ago

Custom report not appearing (related to user access, after 2022.10 upgrade)

This issue has started after upgrading to 2022.10. Could be coincidental, but nothing else has changed at our end. This is replicable on multiple computers.   We have a custom report saved, which i...
Tracey_H's avatar
Tracey_H
Former Staff

Hi Everyone

 

To assist our teams investigate this can you please provide the following information:

 

  1. Can any user see the custom forms?
  2. Is it only the browser that is affected or both browser and desktop?
  3. Do they appear if you use another device?
  4. Do you give permission for a product specialist to access your file to look into this? If yes, please provide the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
Michelle_G68's avatar
Michelle_G68
Trusted Cover User
2 years ago

Hi Tracey,

 

Thanks for your reply.

 

  1. Can any user see the custom forms? NO, I AM LOGGED IN AS ADMINISTRATOR AND CAN ONLY SEE THE SAME ONE REPORT AS ALL OTHER USER ROLES.  THE REPORT WE CAN ALL SEE IS THE AGED PAYABLES.  WE HAD ABOUT 6 CUSTOM REPORTS.
  2. Is it only the browser that is affected or both browser and desktop? ONLY IN DESKTOP.  MY BROWSER CUSTOM FORM IS STILL APPEARING.
  3. Do they appear if you use another device? HAVE CHECKED ON DIFFERENT COMPUTERS AND SAME.
  4. Do you give permission for a product specialist to access your file to look into this? If yes, please provide the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
  5. LAST FOUR DIGITS OF SERIAL NUMBER: 2035  COMPANY FILE ID: 2

Hope this helps.  Thanks

 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Everyone

     

    Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.

     

    Please let me know if you need further help.

    • austimbers's avatar
      austimbers
      Cover User
      2 years ago

      This still doesn't work.  I was logged in as administrator and gave myself access to all reports and still couldn't see my old custom reports.

    • Trav9999's avatar
      Trav9999
      Experienced Cover User
      2 years ago

      I hope this doesnt mean that this new software behaviour is how things are going to stay?

      Does your Specialist Team know of all the people affected by this change?

       

      In my case, I believe to allow my custom job report, means allowing the user to access ALL account reports - which means they now have access to profit and loss, balance sheets, etc etc.... a definite no no for this situation. 

       

      • Jackie77's avatar
        Jackie77
        Contributing Cover User
        2 years ago

        I have the same issue. It was made a custom report as I do not want the user to have access to Profit & Loss and Balance Sheets etc. Why change something that isn't broken !!!!! I dare say MYOB will have a lot more complaints towards the end of month when other users probably go to access their reports and realise what has happened.

    • Michelle_G68's avatar
      Michelle_G68
      Trusted Cover User
      2 years ago
      Tracey_H wrote:

      Hi Everyone

       

      Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.

       

      Please let me know if you need further help.

      Why is it that, as the Administrator with no restrictions I am only able to see one report.  Shouldn't the Administrator role be able to see everything.
      And why would our sales manager with full sales permissions not be able to see her sales reports.
       
      It doesn't really make sense.
  • RandIEwing's avatar
    RandIEwing
    Contributing User
    2 years ago

    Thank you for your Post we are facing the same issues, hence voicing our dislike to this update like many others have.

     

    In particlar the Administrator should have access to all reports.  Also the office person should have access to custom sales / purchasing custom reports however this is no longer the case, why?

     

    this is causing a lot of frustration and loss of valuable time & information, please rectify this issue urgently and perhaps in the meantime you can let us know how we can obtain the information, even if it is just the Administrators that are been given access across the board.  Happy to provide more information if required.

     

     

    thank you for your help MYOB Team.

     

    thank you. 

    Iris Ewing

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