Forum Discussion
Hi Tracey,
Thanks for your reply.
- Can any user see the custom forms? NO, I AM LOGGED IN AS ADMINISTRATOR AND CAN ONLY SEE THE SAME ONE REPORT AS ALL OTHER USER ROLES. THE REPORT WE CAN ALL SEE IS THE AGED PAYABLES. WE HAD ABOUT 6 CUSTOM REPORTS.
- Is it only the browser that is affected or both browser and desktop? ONLY IN DESKTOP. MY BROWSER CUSTOM FORM IS STILL APPEARING.
- Do they appear if you use another device? HAVE CHECKED ON DIFFERENT COMPUTERS AND SAME.
- Do you give permission for a product specialist to access your file to look into this? If yes, please provide the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
- LAST FOUR DIGITS OF SERIAL NUMBER: 2035 COMPANY FILE ID: 2
Hope this helps. Thanks
Hi Everyone
Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.
Please let me know if you need further help.
- austimbers2 years agoCover User
This still doesn't work. I was logged in as administrator and gave myself access to all reports and still couldn't see my old custom reports.
- Trav99992 years agoExperienced Partner
I hope this doesnt mean that this new software behaviour is how things are going to stay?
Does your Specialist Team know of all the people affected by this change?
In my case, I believe to allow my custom job report, means allowing the user to access ALL account reports - which means they now have access to profit and loss, balance sheets, etc etc.... a definite no no for this situation.
- Jackie772 years agoContributing Cover User
I have the same issue. It was made a custom report as I do not want the user to have access to Profit & Loss and Balance Sheets etc. Why change something that isn't broken !!!!! I dare say MYOB will have a lot more complaints towards the end of month when other users probably go to access their reports and realise what has happened.
- Erika10002 years agoContributing Cover User
Can MYOB please let their users know if their is a way to reverse the recent "upgrade"?
- Michelle_G682 years agoTrusted Cover User
Tracey_H wrote:Hi Everyone
Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.
Please let me know if you need further help.
Why is it that, as the Administrator with no restrictions I am only able to see one report. Shouldn't the Administrator role be able to see everything.And why would our sales manager with full sales permissions not be able to see her sales reports.It doesn't really make sense. - ChrisR2 years agoExperienced Cover User
Hi Tracey,
We have the same issue but I cannot find where to give other employees access to the custom reports I have set up. I have tried giving access through the access area under 'Sales, reports, sales' but no luck. The reports they need access to is 'Sales (Customer Detail). Thanks.
- Trav99992 years agoExperienced Partner
What's the outcome re this?
From your user community comments in this thread, it's obviously NOT appropriate to give some users permissions to all reports in a certain command centre.
The previous way to handle this was to create a custom report, and allow the user access to Custom Reports.
If you want to change your permission behaviour, I think you need to allow us the ability to control access to individual reports under each command centre. Can that be orgnanised ASAP?
(Or revert back to the previous permission setup).
- Steven_M2 years agoFormer Staff
Hi Everyone
Thanks for your feedbackAt this time, we don't have any additional information we can supply in relation to granting access to custom reports when you don't have that level of access. However, as has been outlined, currently in the AccountRight 2022.10 product range for a user that needs to access a custom report that user would need to have access to the originating base report. For example, if the user needs access to a custom Customer-- Sales [Customer Summary] report they would need access to the Sales section in the Index to Reports. You can review a user's level of access through the Setup>>User Access window.
- Michelle_G682 years agoTrusted Cover User
Steven_M wrote:Hi Everyone
Thanks for your feedbackAt this time, we don't have any additional information we can supply in relation to granting access to custom reports when you don't have that level of access. However, as has been outlined, currently in the AccountRight 2022.10 product range for a user that needs to access a custom report that user would need to have access to the originating base report. For example, if the user needs access to a custom Customer-- Sales [Customer Summary] report they would need access to the Sales section in the Index to Reports. You can review a user's level of access through the Setup>>User Access window.
As I said in my earlier post that has not been addressed if that is the case why have I lost access to all of the custom reports except one when I am assigned the administrator role. I should be able to see everything if it works the way you say. And why has my sales manager lost access to all of her sales custom reports when she is assigned the full sales role.
What you are saying is not what has happened. We have lost all of our custom reports except the aged payables.