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JulieMac2's avatar
JulieMac2
Experienced User
7 months ago
Solved

FP: Unused AL - ULT - STP Reporting - shows in MYOB, not showing on Employee STP Payment Summary

Hello   We usually use the Desktop for payroll , but decided to use the Browser for a Final Pay, to see how the Final Pay process worked.  In the Web Browser we were given the option of using the P...
  • Shella_A's avatar
    Shella_A
    7 months ago

    Hi JulieMac2,

     

    Thanks for the detailed query. If FP: Unused AL – ULT is not showing on the employee payment summary, I’d recommend undoing the termination for that employee, then sending through an STP update event. After that, check your STP reports, and see if everything lines up with their final pay. If it still not showing after, give our team a buzz through our virtual assistant MOCA or drop a support ticket via MyAccount, we’ll help you get it sorted.

     

     

    Regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
7 months ago

Hi JulieMac2,

 

Thanks for the detailed query. If FP: Unused AL – ULT is not showing on the employee payment summary, I’d recommend undoing the termination for that employee, then sending through an STP update event. After that, check your STP reports, and see if everything lines up with their final pay. If it still not showing after, give our team a buzz through our virtual assistant MOCA or drop a support ticket via MyAccount, we’ll help you get it sorted.

 

 

Regards,

Shella

  • JulieMac2's avatar
    JulieMac2
    Experienced User
    7 months ago

    Hi Shella

    Awesome, confirming that has worked. After undoing the Termination Date, send update, I re-entered the Termination Date and re-sent update. All now reconciles as it should. Thank You!

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