Forum Discussion

Experienced Cover User

2 years ago

How to pay staff directly from bank account

I have been trying to se t up payments directly to staff from payroll. But it wants to go through the clearing account. I have never used clearing as I only use the bank directly. Can anyone assist ....

Doreen_P

MYOB Moderator

Hi, pine

Thanks for your post.

We're sorry to hear that you weren't able to contact our other support channel. Regarding your concern, when paying employees, you can choose electronic payment as the payment method. Also, the clearing account is only for MYOB journal purposes. If you wish to pay employees directly from your bank, you can make electronic payments by using a bank file. To do this, kindly check The Help Article: Making electronic payments with a bank file for further information.

Please let us know if you require any further assistance with this. We are delighted to assist you.

Best regards,

Doreen

pine

Experienced Cover User

2 years ago

Hi Doreen,

I tried that but bank file comes up with error. doesn't work and all details are correct

Doreen_P
MYOB Moderator
2 years ago
Hi, pine

Thanks for your response.

Kindly attach a screenshot of the bank file error message so we can further check it on our end. Make sure to remove sensitive information before posting on the Forum.

Best regards,

Doreen
- pine
  Experienced Cover User
  2 years ago
  so this is what comes come. I cant get a bank file either it says to not enought numbers. but it is all correct.
  I dont want a clearing account as I want to pay directly from the business account and make that as the electronic payment account. is that possible please,
- pine
  Experienced Cover User
  2 years ago
  sorry, one more thing to show you. When I tried to complete the secure way. I cant get passed this
  Tell us about your payments
  Provide details about your payments so we can keep a lookout for irregular transactions.
  2 steps · 2 mins
  Start now
  it will not accept the choice.
  - Doreen_P
    MYOB Moderator
    2 years ago
    Hi, pine
    
    Thanks for getting back to us.
    
    If you will be using a bank file to pay your employees, you must first record your bank account details, such as BSB number, bank account number, bank code, and direct entry user ID. Electronic payments through bank files will allow you to pay your employees directly from your business bank to their bank account. The clearing account is only for MYOB journal purposes. For further information, please check and follow the steps provided in The Help Article: Setting up electronic payments for bank files.
    
    Please let us know how it goes.
    
    Best regards,
    
    Doreen