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Mike_James
Ultimate Cover User
5 years ago
Solved

Analyse Sales (Item - FY comparison) - no information to display

Hi, I have this issue with a client's cloud file. Even selecting one item and 'include zero balances' gives the same result. I have cleared the cache, with no change. 

 

Analyse Sales (Item) reports work correctly. 

 

The diagnostic log includes these details:

 

2021-03-04 10:21:45.6063,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.NullReferenceException: Object reference not set to an instance of an object.

Server stack trace:
at MYOB.Huxley.ServiceModel.ErrorHandling.ExceptionHandingClientMessageInspector.System.ServiceModel.Dispatcher.IClientMessageInspector.AfterReceiveReply(Message& reply, Object correlationState)
at System.ServiceModel.Dispatcher.ImmutableClientRuntime.AfterReceiveReply(ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
at MYOB.Huxley.Service.Proxy.Services.ProxyPresentationSalesReportsService.GetItemAnalyseSalesFYComparison(DateTime fromDate, DateTime toDate, DateTime selectedFromDate, DateTime selectedFoDate)
at MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyPresentationAPIIPresentationSalesReportsService.MYOB.Huxley.Presentation.API.IPresentationSalesReportsService.GetItemAnalyseSalesFYComparison(DateTime fromDate, DateTime toDate, DateTime selectedFromDate, DateTime selectedFoDate)
at MYOB.Huxley.RF.Data.Models.DataModelsService.RFDataViewModelRepository.GetItemAnalyseSalesFYComparisonViewModels(DateTime fromDate, DateTime toDate, DateTime selectedFromDate, DateTime selectedToDate)
at MYOB.Huxley.RF.Reports.Data.ViewModels.Sales.ItemAnalyseSalesFYComparisonDataViewModel.GetDataModels(RFDataParameterCollection dataParameters)
at MYOB.Huxley.RF.Reports.Data.ViewModels.Base.ReportDataViewModel`1.GetModels(RFDataParameterCollection dataParameters)

 

The client file serial number ends in 0992.

File ID is 10.

Version 2021.1, build 2021.1.24.2833

 

Can anything be done to resolve this?

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Hi Team,

I'm having issues importing FY20 budget with error code comes out : 'warning 567: Invalid budget amount;'

I've tried a couple of times and found that any amount bigger than 1,000.00 can not been imported  which is troublesome, as manual entering is very time cosuming and most of our budget figures are bigger than 1,000.00.

 

Appreciate if someone can help me with this issue.

","body@stringLength":"466","rawBody":"

Hi Team,

I'm having issues importing FY20 budget with error code comes out : 'warning 567: Invalid budget amount;'

I've tried a couple of times and found that any amount bigger than 1,000.00 can not been imported  which is troublesome, as manual entering is very time cosuming and most of our budget figures are bigger than 1,000.00.

 

Appreciate if someone can help me with this issue.

","kudosSumWeight":0,"postTime":"2020-01-22T11:05:03.640+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:627636_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1057},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Staff","color":"A130F5","icon":null,"rankStyle":"TEXT"},"User:user:202751":{"__typename":"User","id":"user:202751","uid":202751,"login":"Komal_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-17T12:44:13.038+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yMDI3NTEtMjQ0ODNpMjhCRjUwMDdGQ0U2QUE1MA"},"rank":{"__ref":"Rank:rank:61"},"entityType":"USER","eventPath":"community:myob/user:202751"},"ModerationData:moderation_data:627818":{"__typename":"ModerationData","id":"moderation_data:627818","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:627818":{"__typename":"AcceptedSolutionMessage","uid":627818,"id":"message:627818","revisionNum":1,"author":{"__ref":"User:user:202751"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:627636"},"conversation":{"__ref":"Conversation:conversation:627636"},"subject":"Re: Importing Budget - Warning 567: Invalid budget amount","moderationData":{"__ref":"ModerationData:moderation_data:627818"},"body":"

Hi Jinan 

\n

 

\n

You would get this warning message if there are invalid characters around the amount field. Therefore, it is recommended to format the amount fields in excel to remove any currency symbols or other formatting. 

\n

 

\n

I would also suggest to check if the import file itself is correct. A good way of doing that would be entering a budget with amount more than 1000 in AccountRight and then exporting it. You can then compare the exported file with the import file and check if there are any differences. If you cannot find any differences, try importing the exported file back into the software and check if you then get the error message. However, do take a backup of your file before doing this to avoid any unexpected results. 

\n

 

\n

Please let me know how you go with that. 

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Hi  

\n

 

\n

You would get this warning message if there are invalid characters around the amount field. Therefore, it is recommended to format the amount fields in excel to remove any currency symbols or other formatting. 

\n

 

\n

I would also suggest to check if the import file itself is correct. A good way of doing that would be entering a budget with amount more than 1000 in AccountRight and then exporting it. You can then compare the exported file with the import file and check if there are any differences. If you cannot find any differences, try importing the exported file back into the software and check if you then get the error message. However, do take a backup of your file before doing this to avoid any unexpected results. 

\n

 

\n

Please let me know how you go with that. 

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Hi Komal,

 

Thanks very much for your advice.

I've noticed those amounts have quotation marks when opened in notepad. After remove all those qutation marks, budget importing is completed with no error.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2020-01-29T10:31:23.056+11:00","lastPublishTime":"2020-01-29T10:31:23.056+11:00","metrics":{"__typename":"MessageMetrics","views":1011},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:627636/message:628387","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"231","rawBody":"

Hi Komal,

 

Thanks very much for your advice.

I've noticed those amounts have quotation marks when opened in notepad. After remove all those qutation marks, budget importing is completed with no error.

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