Issues with payment summaries 22/23

Hi Wayne-Duffy 

Thank you so much for your post and Welcome to the Community Forum!

Can you please check the Payroll Activity Report and Payroll Register report if this lump sum is showing correctly.

Another reason why the payroll report may not match the STP report is if their Payroll Activity and Payroll Register reports don't match. These reports retrieve information from different places within the company file:
 

• The Payroll Activity report pulls data from the pay runs processed within the company file
• The Payroll Register report pulls data from the employees' card histories

Any differences in the report figures mean the card pay history has been altered for the affected employee(s). You will need to expand the reports to get detailed versions to check each pay item and identify any differences.

If they do match, make sure they have done an Update Event (or zero dollar pay) and see the next section for more things to check.

If they don't match, then the Pay History on the employee's card needs to be fixed.

There are two ways to do this, depending on what payroll year the company file is in. The payroll year will roll over when the user does a pay run with a payment date in the new financial year.

Regards,
Earl