MYOB has changed MLC super to SUNSUPER
Hi team
Not sure what has happened, but 50 odd of our employees who are with MLC have had their USI changed in the back end. Some staff asked me why Sunsuper was appearing on their payslips. I am the only person who does payroll & super, and I have not changed 50 odd cards to a different USI.
The issue now is everyone of these employees have received letters & booklets in MAIL from Australian Retirement Trust (previously known as Sunsuper) with new membership numbers, asking them for their phone number and emails. This is a breach of privacy, as the letters to the employees state that their "EMPLOYER" changed their fund! Cant tell you how upset and panicky my employees are at this point in time. Some of our staff have phoned MLC to be told there has been no change whatsoever. I can assure you no one here as changed MLC for 50 odd employes to sunsuper.
Please can you please advise an ETA for this fix ASAP. We had planned to pay June super today but lucky this was reported to us by one savvy staff member who noticed SUNSUPER on their payslip !.
thank you
Hi KerryDe
This would have happened if you had changed the fund for one of the employees with MLC Super to SUNSUPER, but following the incorrect method as explained:
If you had changed the superfund by going to CardList >>Employees>>Payroll Details >> Superannuation and made changes to the fund record by clicking on the left hand side, then this would have affected all employee's connected to the fund record. It is shown in the image below:
To avoid this, we recommend that the new fund is first created by :
- Opening the Fund List (List Menu > Superannuation Funds)
- Edit and Confirms the funds details as necessary.
Once the fund details are all confirmed:
- Edit the employee card and change the record that is selected using the drop down list on the right hand side.
The left hand arrow option is there to quickly move to the super fund to check the details. This is explained in the software when you hover with your mouse over the arrow. However, I can see how this could be confusing to someone who doesn't know the right steps for changing the superfund for an employee as explained above. I have passed this on to the right team.
- Opening the Fund List (List Menu > Superannuation Funds)