Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
1 year ago

MYOB Kiosk - Can't Log in

We would like to start using the MYOB Kiosk app and have downloaded it on to an ipad.  I have set up a new location in MYOB teams and selected kiosk as the method.   But we can't log in to the app....
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hey SDuddy,

 

Uninstalling and reinstalling the kiosk app is a great way to troubleshoot what you're experiencing right now. Regarding your concern about the error when logging in, make sure that you're added as an approving manager. Once you've downloaded the MYOB Team Kiosk app, an approval manager can set it up. It's pretty straightforward! The approving manager will need to assign employees to their location and approve their timesheets. Here's a link for more information! You can also try using a different device.

 

Best regards,

Doreen

SDuddy's avatar
SDuddy
Experienced User
1 year ago

Hi Doreen

 

I'm not sure that you even read my post.  We have already tried uninstalling and reinstalling the app, this makes no difference.  I am an approving manager.  I have set up a new location.  We don't have spare ipads just lying around to try installing on a different device, since all our other tablets are android devices and there is no android app.  It is NOT straightforward at all

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi SDuddy,

     

    Thank you for your patience. Since the issue persists after doing some troubleshooting steps, we recommend reaching out to our live chat for further assistance. You can connect with our virtual assistant MOCA, who will guide you to the support you need.

     

    Regards,

    Sai

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