Forum Discussion

Alex76's avatar
Alex76
Contributing Cover User
6 years ago

MYOB leave Different on Payslip to Entitlement report

We upgraded from MYOB Preimer V19.4 to Accounting Right online this Financail year.

 

One of our staff members had an Annual leave payout before we did the upgrade. The issue is his Payroll advice says 162.08 hours but his Entitlement Balance should be 119.30, which is shown on the Entitlement balance summary.

 

Is there a way of fixing this? or is this a known issue which needs to be fixed up by someone at MYOB

 

Alex  

  • Theresa_D's avatar
    Theresa_D
    6 years ago

    Hi Alex76 

     

    Thanks for your post. I'd recommend checking the Entitlement Balances between your old Premier v.19 reports and compare it against the new reports.  If the numbers still aren't lining up the help article on Incorrect entitlement balance should prove useful. 

     

    Let me know how you go with this.  If this solves your inquiry please click "Accept as Solution" so other users can find the solution as well.  I hope this helps!

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi Alex76 

     

    Thanks for your post. I'd recommend checking the Entitlement Balances between your old Premier v.19 reports and compare it against the new reports.  If the numbers still aren't lining up the help article on Incorrect entitlement balance should prove useful. 

     

    Let me know how you go with this.  If this solves your inquiry please click "Accept as Solution" so other users can find the solution as well.  I hope this helps!

    • Aile_Globe's avatar
      Aile_Globe
      6 years ago

      Hi Theresa_D

       

      We are having the same issue. I did have a look at Incorrect entitlement balance and it does resolve the issue on discrepancy on Entitlement report. However, it would result into an incorrect balance on payslips. Can someone please help me with this.

      • Theresa_D's avatar
        Theresa_D
        Former Staff
        6 years ago

        Hi Aile_Globe 

         

        Although you've had a similar situation to Alex76 , the incorrect balance on payslips could be a separate issue. I'd recommend first checking that leave and entitements have been properly set up.  If the error is still occurring after taking the steps we can continue from there, see the help article leave and entitlements. 

         

        I hope this helps, let me know if this resolves the inquiry by clicking "Accept as Solution" this helps other users find the information easier. Thanks!

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