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Why is it so hard to find how to post a new question? It used to be the first thing you saw. My payroll has generated multiple zero payroll entries for all staff - 9 each over 2 dates. We have do...
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Hi PeterLeonard,
They’ve shifted things around a bit. Just jump into your product, then up the top right you’ll see ‘Ask a question’, click that and you’re good to go on posting your query here in Community Forum. If you see multiple zero entries in your payroll, this happens when you process a pay with an old date, the system reports it as an update and sends a zero to the ATO, but your year-to-date (YTD) figures remain accurate. To check, compare your YTD verification, payroll activity, and register reports; these should match. For emails ready to send, you’ll need to update them one by one. There's a handy guide here for changing payslip delivery status if you need it. Bit of a process but this will get your things all sorted.
Cheers,
Shella
