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DAM70's avatar
DAM70
Contributing User
3 years ago

ON HOLD

I have been on hold to the PAYROLL section now for 2 hours and counting! I was on hold last night for 1.5 hours, I rang support at 6pm Adelaide time from my mobile whilst still on hold and support t...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi DAM70,

 

Sorry to hear your issue is still unresolved/unanswered after this amount of time. 

 

If you'd like to provide the details of your payroll issue, we'd be more than happy to assist you here. 

  • DAM70's avatar
    DAM70
    Contributing User
    3 years ago

    Hi Sam,

     

    I can't get MYOB and the ATO to "sync", well at least that is what the person on MYOB support telephone service told me after being on hold for 2.5 hours this morning.

     

    They told me to ring the ATO and get them to remove MYOB as my SBR with the Software ID number and then get them to reconnect MYOB SBR and Software ID again. I did this, and then ran a single person $0 payrun and then checked the Payroll reporting centre to see it the report was accepted or rejected, surprise, surprise it was REJECTED again. 

    This is causing me great distress and I need to this issue fixed asap.
    I hope you can help as I'm really just going around in circles and have been for months now.

    Regards

    Deb

     

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Deb DAM70,

       

      Thanks for letting me know. 

       

      So that I can assist you further, could you please provide a screenshot of the ATO error code that's being produced with the 'Rejected' report? 

      • DAM70's avatar
        DAM70
        Contributing User
        3 years ago

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