eustace2800
3 years agoContributing User
On hold
I have been on hold for 2hrs 57 min and counting- just need to talk to someone regarding EOY payroll errors
Tracey,
I have identified what the issue is - "gremlins" have made strange adjustments within my payroll going back to Dec- (this was all good last week). Is it possible that you can contact me via private email?
I have spent over 7 hrs in the past 2 working days on hold to the call centre and they are absolutly uselss - even worst than Telstra!!!!!! and thats saying something.
I have identified an error with my EOY payroll reports/STP - it is only with one employee and the Payroll Register Summery is showing a Minus$$$ although the Payroll Activity Detail Report shows the correct pay processed and paid. Can anyone hepl with this.
Hi eustace2800
As advised previously, if the Payroll activity and Payroll register reports do not show the same amounts a change has been made to the employee card>>Pay History.
To fix this you will need to:
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
it just gets worse, our backups havent been working since May we have just been informed, so i cannot restore- the issue is with just one employee and it is all to do with one payrun. they took holidays in december and the leave was recorded incorrectly. ie 35hrs recorded as a -35 in his leave entitlements and this is period that payroll register summery shows -$2450 in the wages (repersents 2 weeks HD pay)- But the payroll activity summery shows the correct $1225. i have reveresed the pay run 12 times and reentered same and it just does nothing. i have also done $0 payruns for the period. It just seems to be getting worse - have used MYOB for over 25yr and never encountered anything like this. PLEASE PLEASE HELP -
Hi eustace2800
The Payroll activity report gets it's data from processed pays.
The Payroll register, Payroll Summary and YTD verification reports get their data from the employee card>>Pay History.
This means that if the Payroll activity and register reports don't match a change has been made to the employee card>>Pay History.
Reversing and reprocessing pay runs will not fix this issue because the Pay history is incorrect. For example:
To fix this issue you need to fix the Pay history by restoring a back up. If you don't have a back up we do have a back up retrieval service.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.