Pay reversal

Hi 

I am thinking that the payroll must be manually entered into the bank as the only way that the entry isn't appearing is that it wasn't uploaded from MYOB.

Firstly I am assuming that the payroll transaction you are trying to reconcile  in bank feeds was a single transaction.

Was the reversed payroll entry reentered correctly?

Try this :

From the bank feed screen go into reconcile ( bottom left hand corner)

Can you find the transaction/ transactions in there in there?

I am thinking that there may be two transactions for the payroll there perhaps

See what you find 

Are there two entries? 

You may need to delete the electronic payment entry and redo it so it matches.

Hope this helps

Lisa

Hi kel777 

Thanks for your post. A second pay for the correct amount should have been processed, which would then appear to be matched in bank feeds. 

If you're using the newer MYOB Essentials, check in the Prepare electronic payments window. If the second pay transaction is there, tick the transaction and click on Download bank file to process the electronic payment transaction, you can then match that electronic payment transaction with the bank feed. You don't need to upload the bank file to the bank as payment has already been made.

In the Prepare electronic payments window you will also need to tick the original pay transaction and the reversal transaction then click on Download bank file. This will clear those transactions from that window.

If you're using the original MYOB Essentials, locate the second pay transaction and check that it was posted to the correct bank account.

If you have further issues with this please let me know which software you are using so that I can assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.