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CazHutz's avatar
CazHutz
Experienced Cover User
6 years ago

Pay Run not showing in Payroll Reporting Centre

I am completing the EOFY Payroll Finalisation through STP and have found some values don't match. I understand completing a $0 pay run for employees will update and send final figures to the ATO.  ...
  • AliK607's avatar
    AliK607
    6 years ago

    Hello CazHutz ,

    Well done on following the correct steps!

    From our support interactions today, any pays lodged with the ATO are taking longer than usual to show in the 'Payroll Reporting Centre'. (but they eventually do show/submit)

    Due to potential delays with the ATO portal he have found that it can also take a couple of hours but the pays will eventually show.

    Keep us updated with how you go in regards to this query in a couple of hours so we can investigate if this is not the case. (Also signing out of MYOB and restarting the program will help to refresh this Payroll Reporting Centre)

AliK607's avatar
AliK607
MYOB Staff

Hello CazHutz ,

Well done on following the correct steps!

From our support interactions today, any pays lodged with the ATO are taking longer than usual to show in the 'Payroll Reporting Centre'. (but they eventually do show/submit)

Due to potential delays with the ATO portal he have found that it can also take a couple of hours but the pays will eventually show.

Keep us updated with how you go in regards to this query in a couple of hours so we can investigate if this is not the case. (Also signing out of MYOB and restarting the program will help to refresh this Payroll Reporting Centre)

CazHutz's avatar
CazHutz
Experienced Cover User
6 years ago

AliK607  Thank you Ali! You are correct, I needed to be patient at this time of year.

Pay runs are now appearing in the Payroll Reporting Centre a couple of hours later.

Thanks for the clarification :)

Thanks, Caz

 

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