Forum Discussion

Accounts12341's avatar
Accounts12341
Experienced User
9 months ago
Solved

Payroll categories adjusting hourly rate

Morning   I adjusted some pay rates last week and when I processed the pays, three staff members came to me with the following error.   As per the attached, I entered the base hourly hours as 41 ...
  • Leneth_A's avatar
    Leneth_A
    9 months ago

    Hi Accounts12341, 
     
    I hope you are having a wonderful day. 
     
    Regarding your inquiry, after investigating this issue thoroughly, I was able to identify that this is a known issue and I have tagged it to the development team. We apologize for any inconvenience this has caused, and we truly value your continued support and understanding regarding this matter. Additionally, I just want to confirm with you that yes, this feature should not be altering the pay rates. 
     


    Feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator
9 months ago

Hi Accounts12341, 
 
Thank you for your post, and welcome to the Community Forum. Your effort in reaching out to us is appreciated, and we apologize for the issue you are experiencing with adjusting your employees' pay rates. We also want to thank you for taking the initiative to find a solution to your concern. We genuinely appreciate your patience and understanding during this time. 
 
Regarding your concern, I would suggest not unticking the option to automatically adjust base hourly on the weekend pay rate pay category. You would need to enter the exact base hours and the weekend rate hours without using automatic adjustment to calculate the correct pay rate for both pay categories. 
 


Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth