Forum Discussion

LDOG's avatar
LDOG
Experienced User
2 years ago

Payroll Reporting Centre - HR Staff member unable to access YTD Verification Report/payment summaries

Good Morning   Our HR person has been using MYOB for 12 months now; no issues submitting pays every week via the portal to the ATO, submissions have been fine.    She came to do the YTD balancing...
LDOG's avatar
LDOG
Experienced User
2 years ago

Hi Doreen

 

How do I go about re-inviting an existing user?

 

Thankyou

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, LDOG 

 

Thanks for your response.

 

When re-inviting an existing user, if they will be using the same email address, you will need to delete or inactive the existing log-ins. To do this, go to Setup > User Access > From the User Access window, kindly highlight the User ID and click the recycle icon to delete. Once done, you can click the New User button. For further information, kindly check The Help Article Invite a user to an online file.

 

Please let us know if you require further assistance with this.

 

Best regards,

Doreen

  • LDOG's avatar
    LDOG
    Experienced User
    2 years ago

    Hi Doreen

     

    I am not able to delete the user as it has transactions. 

     

    My only option would be to invite the user again but use a different email address?  But then if I set her up again as per setup of her current login - may result in yet again the same issue?

     

    I will await your advice.

     

    Thanks

    Leanne

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, LDOG 

       

      Thanks for your response.

       

      If you create a new user access with a different email address, the user will no longer receive the same error. Also, make sure to tick the "This user will sign on with a my.MYOB account". Please refer to the screenshot below.

       

       

      Please let us know how it goes. We are eager to hear back from you.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, LDOG 

       

      Please let us know if you still require any further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

       

      Best regards,

      Doreen

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