Forum Discussion

LDOG's avatar
LDOG
Experienced User
2 years ago

Payroll Reporting Centre - HR Staff member unable to access YTD Verification Report/payment summaries

Good Morning   Our HR person has been using MYOB for 12 months now; no issues submitting pays every week via the portal to the ATO, submissions have been fine.    She came to do the YTD balancing...
LDOG's avatar
LDOG
Experienced User
2 years ago

Hi Doreen

 

I am not able to delete the user as it has transactions. 

 

My only option would be to invite the user again but use a different email address?  But then if I set her up again as per setup of her current login - may result in yet again the same issue?

 

I will await your advice.

 

Thanks

Leanne

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, LDOG 

 

Thanks for your response.

 

If you create a new user access with a different email address, the user will no longer receive the same error. Also, make sure to tick the "This user will sign on with a my.MYOB account". Please refer to the screenshot below.

 

 

Please let us know how it goes. We are eager to hear back from you.

 

Best regards,

Doreen

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