Hi SuzyMikhail
Thanks for that information. The following troubleshooting steps have resolved this issue for other users:
Check Internet Explorer Settings
Ensure Internet Explorer version is version 9 or higher by going to Internet explorer settings > About Internet Explorer
If the version is 9 or higher, try turning on the TLS 1.2 settings below.
The following steps will turn on the TLS protocol, you should talk to an IT support professional if they have any queries about their system security.
- Open Internet Explorer
- Go to Settings
- Go to the Advanced Tab
- Restore advanced settings
- Scroll down near the bottom and select TLS 1.2 only, as below
Add as a Trusted Site
1. Right-click on the blank spinning ATO webpage
2. Select properties
3. Update the trusted sites through Internet Explorer options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add.
Flush the DNS Cache
1. Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
2. In the search box, type cmd
3. In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
4. At the flashing cursor, type ipconfig/flushdns
5. Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
6. After the confirmation message has been displayed, close the command prompt window.
Make Internet Explorer the default browser
Internet Explorer Settings > Programs > Make Internet Explorer default browser
Enable access ocross domains
IE → IE options → Security → Trusted Sites → Custom Level → look for miscellaneous → Access across domains → Enable
If you have concerns about performing any of these steps yourself we do recommend speaking to an IT professional.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
