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Marli's avatar
Marli
Trusted Cover User
5 years ago

Pays not showing up in the Payroll Reporting Centre

Hi, I have just completed my pay cheques for this week and noticed that I was not directed to Authorise the payment which is strange and also the pays are not listed in the Payroll Reporting Centre e...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Marli 

     

    Removing the file from cloud and replacing it with another one should not have affected the connection to ATO , however, if you send me a Private Message with your serial number, I can investigate this for you and provide more information on what is different from normal processing. 

Marli's avatar
Marli
Trusted Cover User

Hi Tracey

 

Thanks for your reply and additional info.  I am not sure if I am connected or not because I did what you asked and the ready to go message doesn't come up but when I go into Payroll Reporting area and go into Connect to ATO it shows that I am connected.   I looked at all the suggested reports and reconcilled them and the difference is the two pay cheques that have not gone thru from MYOB to the ATO. The only thing I did differently from the previous week was that I recovered a backed up data file and got you guys to delete the old and put the new file in the cloud.  Could this have done something to alter the norm?  I just need these two pay cheque totals to reflect in the ATO Reporting area before I process my next pay week.  Any other ideas moving forward? Thanks in advance. Regards Marli

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi Marli 

 

Removing the file from cloud and replacing it with another one should not have affected the connection to ATO , however, if you send me a Private Message with your serial number, I can investigate this for you and provide more information on what is different from normal processing. 

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