Please check if you have black listed one of our staff payslips. This email address has been used for years with no problems. I see from community posts that you black list some emails. This is a hotmail email address so I am assuming that is what you have done.
Hi Gavlaa,
Thank you for your post. When emails bounce back, they could be either rejected or the receiver hasn't whitelisted the MYOB domain: *apps.myob.com. You would need to make sure that the receiver hasn't marked that domain as spam and that you have the correct email address.
When you send the payslips, you'll get an email explaining the error. At the very end of the undeliverable email, the last line will indicate the cause of the email delivery failure. Can you please confirm the exact error message?
I'm happy to take a look into this. Can you please send me a private message with the affected email address? I'll check if this is blacklisted on our end.
Cheers,
Princess
Hi Gavlaa,
I would like to check back with you regarding your issue with the sent payslip bouncing back. Was this resolved? Please let me know if you still need help checking the email address on our back end. I'm happy to assist.
Cheers,
Princess
I have not blacklisted any email addresses.
Diagnostic-Code: rejected
Hi Gavlaa,
Thank you for your response. Can I please confirm if the recipient has already whitelisted the domain: *app.myob.com? To help you with this, can you please send me a private message with the affected email address so I can check on our end?
Cheers,
Princess
Hi Gavlaa,
I would like to check back with you regarding your issue with the bounce back pay slip. If you still require any further assistance with this, please let me know by sending me a private message with the affected email address. I'll be happy to help.
Cheers,
Princess
