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H_MP's avatar
H_MP
Contributing User
2 years ago
Solved

QSUPER Merger

Regarding the QSUPER and SUNSUPER merger to AUSTRALIAN RETIREMENT TRUST.   

 

We received a letter from Australian Retirement Trust (ART) to update Sunsuper, but read the letter to say that QSUPER did not need to be updated.   We are getting an Annoucement Alert when logging into AccountRight to say "you have one for more employees with an inactive superfund".   

 

We are unsure if this is because we still have "Sunsuper" listed in our Super List or if we have an employee with an active QSUPER.   We spoke with ART yesterday and they advised that QSUPER will stay the same.

 

Is anyone able to advise if the alert is besause of the Super List, if MYOB think we need to update the QSUPER employee, or if we are missing anything else altogether?  Thanks!

ART
Australian Retirement Trust
Merger
Qsuper
Sunsuper
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi H_MP 

     

    If your employees have the correct super fund selected you can ignore the message and email.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • MelBax's avatar
    MelBax
    Experienced Cover User
    2 years ago

    Also having the same problem.  Have contacted QSuper and they have advised current details are correct and should stay the same. I am keen to know what needs to happen.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi H_MP and MelBax 

     

    If QSuper have advised there have been no changes to the fund details you would not need to make any changes to those employees.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    • H_MP's avatar
      H_MP
      Contributing User
      2 years ago

      Hi Tracey_H 

      Thanks for your reply - just wanted to check what is causing the alert - are we missing anything else?

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi H_MP 

         

        If your employees have the correct super fund selected you can ignore the message and email.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • kbdjules's avatar
    kbdjules
    Contributing User
    2 years ago

    I had 2 employees with Sunsuper. I just changed the name of the fund to Australian Retirement Trust.

     

    • H_MP's avatar
      H_MP
      Contributing User
      2 years ago

      Hi, yes thanks.   We have changed all the Sunsuper ones, just a question about the QSUPER as we are getting an error alert and wondering if it is a general alert because we have Sunsuper in our list (with NO attached employees) or if we are getting an alert because we have an employee as a Qsuper member.

      • KACE's avatar
        KACE
        Experienced Cover User
        2 years ago

        Hi,

        I had the same pop up.  I have two employees in Qsuper.  I then ran the latest MYOB update and when I logged in again the pop up had disappeared so I assume there's no action required in MYOB for the QSuper staff.