Forum Discussion

Tereasa1's avatar
Tereasa1
Contributing User
2 years ago

RE: Merger to Australian Retirement Fund- Change of USI

I am having trouble paying super and have been advised this is due to the change of USI for Australian Retirement Fund. I cannot find where to change the USI. It is not giving me this option in MYOB.  Any help please.

Tereasa

 

  • Hi Tereasa1

     

    Thank you for the update, glad to hear that has worked ! 

     

    Do reach out if you need further help.

  • Hi Tereasa1

     

    Welcome to the Community Forum ! So I can check this can you please confirm the funds ABN and spin/usi number. 

    • Tereasa1's avatar
      Tereasa1
      Contributing User

      ABN 60905115063

      USI 60905115063003

      The Australian Retirement Trust (previously Sunsuper)

      Thank you

       

    • Tereasa1's avatar
      Tereasa1
      Contributing User

      Hi I really need some help with this one. I am unable to phone tech support, as I cannot find a number that works, to get this sorted and have tried forums and youtube.  Please can someone contact me to sort this out.  Every day is costing money as the super NEEDS to be paid. Thank you

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi Tereasa1

         

        Looking at our MYOB Superfund list, the ABN and USI number is listed on our list, I've attached a screenshot below:

         

        If you're having troubles paying to this fund, I'd recommend re-creating the super fund list in your file (making sure to rename the old fund list slightly different created so that this fund can be saved) and linking it to the employee. Can you then pay the fund ?