did you get it sorted at all?
No not sorted at all. Still doing the same thing.
Hello Everyone
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi
I have also been getting the same message since Wednesday last week (21st September)
I spent the whole day on the with MYOB on Monday 26th and the matter is still not resolved.
I have checked everything that I could think of and tried a number things but it hasn't fixed the probem as I am still getting the message. This is happening for all users
I am running Windows 10, it’s all up to date along with MYOB, currently using AccountRight 2022.8
I had a chat to payroll tech support and was told as follows:
a. They are aware of the STP lodgement problem with AccountRight desktop
b. The work around is to use their web interface app.myob.com
c. It is unclear why noone bothered to change the Status page - it's a serious problem affecting many people.
No ETA was provided.
