STP Payroll Reporting - Error "Something Went Wrong"

Hi Yanike

Our IT person is dealing with the Internet Explorer certificates, and the PC will have a full upgrade in the next two to three weeks.

Once again thank you.

Kerry

Hi BPCH001 

Thanks for your post.  Could you more details on when you are getting this error? 

Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 9 or higher. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, try the following:

Open Internet Explorer:

1. Internet Options → Advanced
2. Tick Use TLS 1.2
3. Apply and okay
4. Close AR and reopen.
5. 1.  

Hi Yanike

Complete your suggestion with the Internet Options - No success.

One PC in office has no issues, this other PC every time payroll is done on this computer we get the Something Went Wrong message when we have used the STP Payroll Reporting to ATO.

I have sent several emails to myob help support and also spent considerable time on a number of phone calls and never have been connected to an IT support person.  Our IT person view a link that a myob operator provided and as he said that was 2018 link - which pretty much contained what you have suggested. We have uninstall myob and shut the computer down then reinstalled myob - the problem still exists.  MYOB support at present to me total useless.

Thank you for picking up on my post - this issue has become very frustrating - as I have to interupt the other person to ensure the reporting to the ATO is complete

kind regards

BPCH

Hi BPCH001 

I am sorry to hear that you are still having issues. As this works on another PC it seems like the issue is environmental to that computer. Could you try the following steps (Make sure you are restarting AR after trying each step)

1. Reset Internet Explorer Default Settings

Internet Options > Advanced > Restore Advanced Settings

2. Flush the DNS cache

1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).

2.In the search box, type cmd

3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.

4.At the flashing cursor, type ipconfig/flushdns

5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.

6.After the confirmation message has been displayed, close the command prompt window.

3. Make Internet Explorer the default internet browser

Internet Explorer Settings > Programs > Make Internet Explorer default browser

4. Enable Access Across Domains:

IE → IE options → Security → Trusted Sites → Custom Level → look for miscellaneous → Access across domains → Enable


5. Test connecting via a different network

I have followed all of the steps bar number 6 - Clicking right on the payroll reporting centre button does not show properties - I must be doing something wrong here.

Otherwise all the other steps have not changed the end result.

Do you have any more details on step 6.

kind regards

BPCH

Hi 

No resolve to the issue at hand.

The information related to fixing this issue is information that has been hanging around since 2018.

I have sent all of the information to our IT person to try and source a solution - since getting hold of MYOB Tech support seems near impossible.

Thank you to Yanki for your response.

kind regards

BPCH