Super contribution to North Personal Superannuation Plan

Dear Melissa

We can solve the issue.

Thank you for your assistance and advice. 

We really appreciate it.

Regards

Amy

Hi MSCAMY, 

Thanks for your post and welcome to the Community Forum ! Do you get any error messages when you attempt to process the super payment ? 

Also, are you able to confirm the funds ABN and spin/USI. 

Dear Melisa

Thanks for your message. 

Re: Do you get any error messages when you attempt to process the super payment ?

Please see the attached file.

Re: Also, are you able to confirm the funds ABN and spin/USI. 

ABN: 92 381 911 598

USI: NMS0001AU/92381911598002

Thanks.

Regards

Amy

Hi MSCAMY, 

Thanks for the details. Looking at the ATO Superfund look up, that ABN is appearing as The Trustee for WEALTH PERSONAL SUPERANNUATION AND PENSION FUND. I've linked it here. 

I can see that North personal superannuation plan is listed under the product details but I'm unsure if there has been a name change. If you hover over the red X you receive do you get a particular error message ? 

Hi Melisa,

It is mentioned that it needs to be entered the valid employee membership number for the employee".

As per the attachment from the Quick super contribution summary, we have put the correct member ID and Fund ID.  However, it is keep showing error for the valid employee membership number.

Please advise.

Hi MSCAMY, 

Thanks for the details. Looking at our superfund lookup I can see that it is an active fund on our list, to troubleshoot can you please create a new superfund card for this fund and name it slightly different to the other superfund card so that it can be saved. Once created can you link the new fund to the employee to pay the super. Does it work ?

Do let me know how you go. 

Dear Melissa

Thanks for your email.

We created a new superfund card for this fund and changed the name slightly different to the other superfund card and linked the new fund to the employee. 

We tested a payroll on MYOB and tried to process the employee 's super. However, it did not work.

Please see the attached screenshots. 

Regards

Amy