super reversal
hi Myob expert,
this is payroll officer from CIBT Australia, handling monthly payment calculation and super payment in Myob, here is the question of super payment reversal, one of my employee's super fund changed to Mercer, her feb and Mar's super should be reversed and pay to Mercer fund, so I reverse these two months super as below button.
but unfortunately, all of employees of Feb super reversed and need to pay again, is it true for all employees super reversed and need to pay again, it's unbelievable, could you please advise how to fix the problem?
thanks a lot.
Athena gu
Hi AthenaGU123
Thank you for your post.
In reversing superannuation payments, once you go to Manage payments and go to Edit menu choose Reverse pay superannuation. The entire Pay transaction will be reversed. For more information in reversing pay super you may refer to our Help Article, Reversing and reprocessing superannuation payments, that has detailed instruction to assist with this.
After the reversal you can now reprocess the successful payments by going to Pay liabilities and reprocess the unsuccessful/incorrect superannuation payments into the Pay superannuation window.
Are we able to solve your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply to this post and we are more than happy to assist.
Cheers,
Princess
