Forum Discussion

Carmen4's avatar
Carmen4
Experienced User
12 months ago

Superannuation

I have an SMSF that I have not been able to pay.   I have checked and all the details in payroll are correct. I have checked with the employee and I have also checked the fund, there was originally a delay with the ATO but they are now complying.   I can tick them to pay in "Pay Superannuation" but they reject when authorising.  Does anyone have an answer for this issue.   I need to pay this urgently as it goes back to 2022.

KInd Regards Carmen

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    12 months ago

    Hi Carmen4, 

     

    Thanks for your post. 

     

    We're sorry to know that you're having trouble with paying the super. We're happy to help you out with this. May we ask for the screenshot of the exact error message appearing when paying super so that we can check it further? Please note to hide any important details from the screenshot before posting it here in the forum. 

     

    We will be waiting for your response. 

     

    Cheers,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      12 months ago

      Hi Carmen4, 

       

      Hope this message finds you well. We would like to follow up on your concern as we're not able to receive any updates. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

       

       

      Cheers,

      Shella

    • Carmen4's avatar
      Carmen4
      Experienced User
      12 months ago

      Hi,

       

      I will be doing superannuation payments again after 18.01.2024 as I am currently doing payroll and this will not be completed until Thursday 18.01.2024.

      Regards Carmen

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        12 months ago

        Hi Carmen4, 

         

        Thanks for the response. 

         

        We will be waiting and hoping that you will be able to pay your employee superannuation without getting any error. Please give us an update once you process pay run on the said date. We're happy to assist you further. 

         

         

        Thanks, 

        Shella

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