Forum Discussion

rbray's avatar
rbray
Experienced User
3 years ago

Unable to open an employee's card

Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please? :smileysad: 

 

AccountRight Application Error Report
=====================================
Application Version: 2022.10.24.7505
Application File Version: 2022.10.24.7529
Incident Id: 6805ea21-b7ac-45b1-8d9a-36c44e3abfb8
Time: Tuesday, 13 December 2022 12:09:02 AM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)

card
Error
HELP
reverse
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi rbray 

     

    Thanks for confirming that information

    Give that employee's card an open now and let us know how you get on. - I've completed the running on the necessary script.

  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi rbray 

     

    We do have a script that we do need to run over the company file to address that particular situation. So we can arrange for that to be run, would you mind confirming the following information:


    Where the company file is stored i.e. online or local
    What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    What is the company file ID - Help>>About AccountRight

    • rbray's avatar
      rbray
      Experienced User
      3 years ago

      Where the company file is stored: Online
      What the LAST FOUR DIGITS of the serial number is: 9182
      What is the company file ID: 1

      • Steven_M's avatar
        Steven_M
        Former Staff
        3 years ago

        Hi rbray 

         

        Thanks for confirming that information

        Give that employee's card an open now and let us know how you get on. - I've completed the running on the necessary script.

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