2 years ago
Unable to process Payroll
The issue I am having is urgent please.
- I go to Payroll
- Process payroll
- Put in the pay period
- Do the employee’s pays, Enter Hours Worked Etc.
- Once done I click record
This is where I am getting it issue. The box is not popping up asking me to put my name in as the registered person then it takes me to process payments and nothing has been recorded it says 0 Payment records and $0 amount (Please refer to screenshots attached). I have asked the accountant to look in to it and she is working remotely on a different device and finding the same issue on her end. I have been unable to process payroll since the 1st of July 2023.