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Yalanji's avatar
Yalanji
User
12 months ago

Unable to process Payroll

The issue I am having is urgent please.

 

  • I go to Payroll
  • Process payroll
  • Put in the pay period
  • Do the employee’s pays, Enter Hours Worked Etc.
  • Once done I click record

This is where I am getting it issue. The box is not popping up asking me to put my name in as the registered person then it takes me to process payments and nothing has been recorded it says 0 Payment records and $0 amount (Please refer to screenshots attached). I have asked the accountant to look in to it and she is working remotely on a different device and finding the same issue on her end. I have been unable to process payroll since the 1st of July 2023. 

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  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    12 months ago

    Hi Yalanji

     

    Thanks for your post and Welcome here in the Community Forum. I hope you find it a valuable resource.

     

    So that we can investigate this further with you, could you please send me the following information in a Private message:

     

    • Serial number 
    • Your full name
    • Email address 
    • Business name
    • Company file name

     

     

    Please let me know if you need further help.

     

    Cheers,
    Leneth

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        12 months ago

        Hi Akukaet

         

        Thanks for your post and Welcome here in the Community Forum.

         

        Could you please send me a Private message with the following information so I can take a look into this for you:

         

        • Serial number
        • Your full name
        • Email address
        • Business name
        • Company file name

         


        Cheers,
        Leneth

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        12 months ago

        Hi all, We're glad to hear we're able to fix it for you. Thank you for your understanding and continued support. Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.

         

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

  • TomD2022's avatar
    TomD2022
    Contributing User
    12 months ago

    Hi Yalanji  - I am having the exact same issue. Has been happening since Friday morning now, 🤞 it can be resolved soon. 

      • TomD2022's avatar
        TomD2022
        Contributing User
        12 months ago

        Akukaet  That is great.   Hopefully mine can be ran soon also. 90 staff getting very impatient