Forum Discussion

VivR's avatar
Experienced Cover User
4 years ago

Unable to process payroll for July 2021

Can someone please check why I cannot start processing payroll for July 2021.  All STP has been finalised and updated with the ATO.  Serial No. ends in 3239

  • Hi VivR 


    Can you try that process again? We've re-run another script over the file that should aid in that process.

    If you are still encountering the situation can you ensure that your employee cards have the following data added:

    • Address information in the Profile tab of the cards including Suburb, State, Postcode and Country
    • Tax file number 
    • A start date 

    If those values are being entered, can you expand upon what is being changed when you are encountering that message and the process you are doing to achieve that.

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  • VivR's avatar
    Experienced Cover User



    ID 13



    Steven_M could you please run the script for me?  TIA

    • Steven_M's avatar
      Former Staff

      Hi VivR 


      I've arranged for a script to be run over the company file for you. This should allow you to process those pays going forward.

      Do let us know how you get on and if you require further assistance.

      • LaBella's avatar
        Contributing User



        I have problem processing my July payroll.  

        The error message seems to be "item with the same key has already been added"

        It's a offline company file.  I'm not sure whether I have Active AccountRight Live Subscription.

        I got another company that had no problem processing the July payroll.

        Serial number ending 7324


        Warm regards