Forum Discussion

Experienced Cover User

4 years ago

Unable to process payroll for July 2021

Can someone please check why I cannot start processing payroll for July 2021. All STP has been finalised and updated with the ATO. Serial No. ends in 3239

Steven_M
4 years ago
Hi VivR

Can you try that process again? We've re-run another script over the file that should aid in that process.

If you are still encountering the situation can you ensure that your employee cards have the following data added:

Address information in the Profile tab of the cards including Suburb, State, Postcode and Country

Tax file number

A start date

If those values are being entered, can you expand upon what is being changed when you are encountering that message and the process you are doing to achieve that.

VivR
Experienced Cover User
4 years ago
Online
3239
ID 13
1/7/2021

Steven_M could you please run the script for me? TIA
- Steven_M
  Former Staff
  4 years ago
  Hi VivR
  
  I've arranged for a script to be run over the company file for you. This should allow you to process those pays going forward.
  
  Do let us know how you get on and if you require further assistance.
  - LaBella
    Contributing User
    4 years ago
    Hi,
    
    I have problem processing my July payroll.
    The error message seems to be "item with the same key has already been added"
    It's a offline company file. I'm not sure whether I have Active AccountRight Live Subscription.
    I got another company that had no problem processing the July payroll.
    Serial number ending 7324
    
    Warm regards
    
    Belinda