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Gamumbi's avatar
Gamumbi
Contributing Cover User
3 years ago

Processing payroll

I've tried to process our first payroll of the new financial year several times today and the transactions won't save. 

  • Hi Gamumbi

     

    I've had the script run over the file, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Gamumbi's avatar
    Gamumbi
    Contributing Cover User

    Hi,

    I am having the same issue after spending 1.5hours on hold twice with it still not fixed are you able to help me please

  • HI Gamumbi

     

    Thanks for your post. Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over the file to resolve this. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi Gamumbi

         

        I've had the script run over the file, do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.