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jhay1's avatar
jhay1
Experienced User
2 years ago
Solved

Processing payroll defaults to bonus/commission

Hi, 

I have just transitioned to Single Touch Payroll Stage 2 and noticed that when I click on process payroll the 'process all employees paid' box is defaulting to bonus/commission rather than weekly. I've changed it to weekly and closed the window but when I go in again it's doing the same thing. Anyone know why this is happening?

  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi CLARK1 

     

    I just tested this in 2022.9 by:

    1. going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun
    2. going back into Process payroll>>selecting Weekly>>recording a weekly payrun
    3. went back into Process payroll and the frequency defaulted to Weekly

    If that is not happening for you try clearing the AccountRight cache and let me know how that goes.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi jhay1 

     

    Thanks for your post. AccountRight will remember your last recorded selection. So if you change that option to weekly then process and record a pay run it should default to weekly the next time you go to process a pay run.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

     

    • jhay1's avatar
      jhay1
      Experienced User
      2 years ago

      Hi Tracey,


      Thank you. It's now defaulting to weekly, so that's great.


      Kind regards


      Jenny

    • CLARK1's avatar
      CLARK1
      User
      2 years ago

      Unfortunally that doesn't work, it always shows as Bonus/Commission even if I change it on a weekly basis.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi CLARK1 

         

        I just tested this in 2022.9 by:

        1. going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun
        2. going back into Process payroll>>selecting Weekly>>recording a weekly payrun
        3. went back into Process payroll and the frequency defaulted to Weekly

        If that is not happening for you try clearing the AccountRight cache and let me know how that goes.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.