Forum Discussion

jhay1's avatar
jhay1
Experienced User
2 years ago
Solved

Processing payroll defaults to bonus/commission

Hi,  I have just transitioned to Single Touch Payroll Stage 2 and noticed that when I click on process payroll the 'process all employees paid' box is defaulting to bonus/commission rather than week...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi CLARK1 

     

    I just tested this in 2022.9 by:

    1. going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun
    2. going back into Process payroll>>selecting Weekly>>recording a weekly payrun
    3. went back into Process payroll and the frequency defaulted to Weekly

    If that is not happening for you try clearing the AccountRight cache and let me know how that goes.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

CLARK1's avatar
CLARK1
User

Unfortunally that doesn't work, it always shows as Bonus/Commission even if I change it on a weekly basis.

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi CLARK1 

 

I just tested this in 2022.9 by:

  1. going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun
  2. going back into Process payroll>>selecting Weekly>>recording a weekly payrun
  3. went back into Process payroll and the frequency defaulted to Weekly

If that is not happening for you try clearing the AccountRight cache and let me know how that goes.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • IDI's avatar
    IDI
    Contributing User
    2 years ago

    I have never never processed a bonus/commission pay run.. so this has just happened with the upgrade. a nuisance.. but once you change it one week.. seems to sort it the following week.  Its also one more step when authenticating to ATO.. you now have to select whether you are an authorised employee or tax agent each time..