Forum Discussion

KerrieLee's avatar
KerrieLee
Experienced Cover User
5 years ago
Solved

BAS Activity Statement

Hi  I cant seem to print any ofmy reports for BAs activity Statement It keeps showing an error but wont allow you to fix it or override it to print the reports  It says The FBT installment amount h...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi SLBowden 

    The users will still need to be invited to the online company file, but if this user will only need to use MYOB Capture and not any other features, you can deselect access to any feature or even set some as read-only. Setting up a new user for MYOB capture section of this help article has detailed steps on how to do so. 

KerrieLee's avatar
KerrieLee
Experienced Cover User
5 years ago

I was able to eventually overide the problem & print my reports 

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    11 months ago

    Hi Trish_Lee , the support ticket system is the official way to contact API support team for issues, and in my experience always gets a reply, and for me promptly. I assume you provided all the required details. It's a service channel so 'your mileage may vary'.

    • Trish_Lee's avatar
      Trish_Lee
      Experienced User
      11 months ago

      Hi Mike,

      Thanks for your suggestion.  It is a last resort for me to come on to the forum, but I have exhausted all other avenues.

       

      I tried the support ticket system as well, initially they replied, said they would find a contact, but I have follwed up twice over the last 2 weeks and no answer.

       

      Not sure it will help, because it is relating to a continuation of haaving our app on Marketplace which was part way through with Nigel Tilley prior to him leaving.

       

      Thanks

      Trish

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    11 months ago

    Hi Trish_Lee have you been to our developer.myob.com website for assistance? You mentioned you tried the API team but want to check on this. Thanks

    • Trish_Lee's avatar
      Trish_Lee
      Experienced User
      11 months ago

      Hi, 

      Yes I have.

      I need to speak with someone regarding our app, as Nigel Tilley who has worked with us on this has left.

      I have sent at least 9 emails to the ecosystem@myob.com regarding this to absolutely no answer at all, not eve a read receipt.

      Thanks

      Trish

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Activity Statement","id":"message:683315","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:121957"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Tax_BAS_GST_EOFY"},"conversation":{"__ref":"Conversation:conversation:683315"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:683315"},"body@stripHtml({\"truncateLength\":200})":" Hi  I cant seem to print any ofmy reports for BAs activity Statement It keeps showing an error but wont allow you to fix it or override it to print the reports  It says The FBT installment amount h...","body@stringLength":"377","rawBody":"

Hi 

I cant seem to print any ofmy reports for BAs activity Statement

It keeps showing an error but wont allow you to fix it or override it to print the reports  It says The FBT installment amount has been changed which it has to match with the ATO  business portal figure  Is this a problem that has occoured with the upgrade

Thanks

","kudosSumWeight":0,"postTime":"2020-11-04T12:13:29.744+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:683315_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":936},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi 

I cant seem to print any ofmy reports for BAs activity Statement

It keeps showing an error but wont allow you to fix it or override it to print the reports  It says The FBT installment amount has been changed which it has to match with the ATO  business portal figure  Is this a problem that has occoured with the upgrade

Thanks

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I was able to eventually overide the problem & print my reports 

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I was able to eventually overide the problem & print my reports 

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi KerrieLee 

\n

 

\n

Thank you for your post and sorry this is occurring for you. 

\n

 

\n

To assist you in this matter, could you please take a screenshot of the error and post it here for me? This might give us some clues to what is going on and how we can resolve it.

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