Forum Discussion

chicken's avatar
chicken
Cover User
12 days ago

Can't access prepare BAS window

When I attempt to access the Prepare BAS/IAS window I get a pop up asking for me to allow access to my MYOB account by a third party. Doesn't matter if I say yes or no I then get a NOT FOUND message....
  • chicken's avatar
    chicken
    11 days ago

    I ended up accessing the chat help. I cleared the cache and cookies and then reloaded AccountRight and it was fixed. 

AccountsPTS's avatar
AccountsPTS
Experienced User

Same - I sent a screenshot to our accountant to ask if it Legit and she didn't know what it was.

merkelj's avatar
merkelj
Contributing Cover User
12 days ago

what did you end up doing if you wouldnt mind telling me, as MYOB doesnt seem to have replied/solved the mystery

 

  • chicken's avatar
    chicken
    Cover User
    11 days ago

    I ended up accessing the chat help. I cleared the cache and cookies and then reloaded AccountRight and it was fixed. 

    • SevenLevels's avatar
      SevenLevels
      9 days ago

      This seems to only be a solution if you ACCEPT third party connection but WHO IS THE THIRD PARTY?