Hi Marcus_Wolfe,
I can understand why that would be confusing. When multiple roles are assigned to the same user, access can sometimes appear more restricted than expected. As a first step, we’d recommend reviewing the roles assigned to that user and leaving only the role they actually need for that area, then asking them to sign out and sign back in again.
If the user has been set to Read Only at the user level, that setting will override any Read & Write permissions assigned through roles.
For more information, please see the help article Set up roles, then scroll down to the Read Only/Read & Write options.
Regards,
Earl
