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Our invoicng is for some reason showing incorrect GST, this was noticed when i went to create an invoice today,for example GST on this specific invoice should be $210 however it is only showing $182....
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Hi Cloversullivan,
Thanks for posting your concern in the forum.
I'm sorry to hear about your previous experience with support. I understand how important it is that transaction values are accurate. May I get you to send screenshots showing the issue with GST values in your next response? Any additional information on the issue would be much appreciated.
We look forward to your response.
Cheers,
Genreve
Thgis GST value should be $210, this is simply found when you Multiply the total sales price by 3. Divide the result by 23.
However as you can see in the screenshot above that is not the correct calculated GST and i am unable to make changes.
Hi Cloversullivan,
Thank you for the response.
In the screenshot you've sent, the values of the tax seem to be correct if it's tax-inclusive (1400x3/23=210). In my understanding, the GST percentage for S15 is 15%. I suggest changing the file GST calculation to see if that is the issue.
If this does not fix the issue, may I ask for a screenshot of the tax code S15 to see how it was set up?
Let us know if you require any further assistance.
Thanks,
Genreve
Hi Genveve,
Thank you for your message,
It keeps the same figure with both inclusive/exclusive, I spoke to a member of MYOB staff this morning who was very helpful and said there was a fault that they were working on, It still not fixed but I will keep checking.
