Hi rachelstephens,
Thank you for your post and for getting back to us and providing an update.
Regarding your concern, could you please confirm that when you follow the steps in clearing the AccountRight cache, you are referring to your cache folder which is missing when you try to open the AccountRight Folder? If yes, when you open the AccountRight folder and when you open the version folder you will then see the cache folder. May I know if you received an error message when you were trying to clear your AccountRight cache? To better assist you with this, could you please provide me with more details so we can investigate?
Kind Regards,
Cel