GL Journals not recording

Hi schryan,

You’ve clearly put a lot of time into tracking what’s happening with those journals across different files, and the way you’ve had to keep repeating that long workaround would wear anyone down. We're aware of a problem where created transactions don't end up recording. To get things back on track, you can follow the steps below and then re-enter any journals that are missing:

• Install the latest Windows updates:
  • Open Settings > Windows Update.
  • Click Check for updates.
  • Install all available updates, including optional updates.
• Restart your computer with a full system restart (not just a sleep/wake).
• Open AccountRight and re‑enter any transactions that didn’t save.

If you’re not too sure how to install the updates, it’s best to get in touch with your IT person. And if Windows tells you everything’s “up to date” or you’ve already installed updates but the issue is still hanging around, it’s worth checking that any optional updates are installed, then giving the computer a proper restart before trying again.

Cheers,

Doreen