Forum Discussion

francisvanant's avatar
francisvanant
2 months ago

GST not recalculating on receive money

Hi There   I have an issue where i have imported receive money and i have found some are calculating the GST and some are not. On all I allocate per line GST and I have GST inclusive selected. I no...
  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi francisvanant,

     

    Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

     

     

    Kind regards,

    Shella

francisvanant's avatar
francisvanant

Thanks I have done thousands of these imports, its the first time its not calculating. I have all the things you recommend already.

regards

Francis

Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi francisvanant,

 

Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

 

 

Kind regards,

Shella

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