Historical balancing - out of balance
Hi, Our client has made adjustments to the file which caused it to be out of balance. We tried to fix this and they're still out of balance by $9,350. Even if we try to put it into suspense to cl...
Forum Discussion
Hi emma_d,
Thank you for your post, and welcome to the Community Forum!
You can refresh the historical balance to resolve the issue. Please follow the steps below:
- Backup the file.
- Go to the Setup Menu >> Balances >> Account Opening Balances.
- Select an account with a $0 opening balance (note this account).
- Enter a $1 opening balance for this account and click OK.
- Go back to Setup Menu >> Balances >> Account Opening Balances and remove the $1 balance to make it $0.
- Click Ok
- Run your balance sheet again, and it should now balance.
Please let us know if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
I followed the instructions but it did not work. Is there anything else we can do about this?
Hi emma_d,
Thanks for the private message. I have created the case number 01663730 to request your file to be uploaded for repair. You will receive an email confirming this shortly. The repair team will be handling your concern moving forward.
In the meantime, feel free to create a new thread if you require any other assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
