Forum Discussion

Jenny_Nswfdca's avatar
Jenny_Nswfdca
2 months ago

Historical Balancing - Out of Balance

My MYOB just suddenly appeared out of balance in Balance Sheet with the Historical Balancing account Please advise the procedures how to remove the historical balancing amount Thank you
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Jenny_Nswfdca,

 

Your issue appears to be similar to one discussed in a recent forum post. Here's the link to that post: Historical balancing - out of balance | MYOB Community. I recommend reviewing the solution provided by our moderator there, as it may resolve your issue.

 

If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you further and, if necessary, initiate a Data File Repair to help resolve the problem.

 

Regards,

Sai

  • Jenny_Nswfdca's avatar
    Jenny_Nswfdca
    2 months ago

    Hi Sai,

     

    Thank you for your response

     

    I tried all the recommended solutions on Community group but still does not fix the issue. Would you recommend any other solutions which I noticed it was sent privately inbox before submitting the case

     

    Thanks

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi Jenny_Nswfdca,

       

      For assistance with Data File Repair, our live chat support team is best equipped to help, or you can create a support case to receive direct support. Since this forum is community-driven, we encourage you to contact our dedicated support team for more comprehensive assistance. 

       

      Regards,

      Sai

       

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